Privacy & Disclosure
As Bansa, we undertake to process your personal data in accordance with Law No. 6698 on the Protection of Personal Data ("KVKK") and related legislation, in a lawful, transparent, and secure manner. This privacy and disclosure text summarizes which of your data we process for what purposes and on what legal basis when you benefit from our call answering, appointment management, and AI assistants.
Processed Personal Data
Within the scope of conversations and integrations made with Bansa AI, the following personal data may be processed:
- •Name, surname
- •Phone number
- •Business name and title (if any)
- •Appointment date and time, preferred communication channel
- •Requests and notes you provided regarding the conversation
- •Call records and text transcripts (if hybrid or voice integration is used)
- •Basic transaction security data (IP address, browser information, usage time, etc.)
Data received for each integration is limited to only what is necessary for providing the relevant service.
Processing Purposes
Your personal data is processed for the following purposes in accordance with the principles in Article 4 of KVKK:
- •Execution of appointment creation, change, and cancellation processes
- •Management of call answering and routing processes
- •Answering frequently asked questions and responding to customer requests
- •Measuring, reporting, and improving service performance
- •Security, prevention of misuse and fraud
- •Fulfillment of our legal obligations arising from relevant legislation
Legal Basis
Your personal data is processed based on the following legal grounds specified in Articles 5 and 6 of KVKK:
- •Being directly related to the establishment or performance of a contract (provision of service, support, appointment management, etc.)
- •Fulfillment of the data controller's legal obligation
- •Legitimate interest of the data controller provided that it does not harm the fundamental rights and freedoms of the data subject
- •Your explicit consent given when explicit consent is required
Data Transfer
Your data may be shared, to the extent required by the service and in compliance with KVKK, with the business from which you receive service, with our suppliers providing technical infrastructure and hosting services, and with relevant official institutions and organizations to the extent required. In integrations with third-party technology providers (e.g., calendar, communication, or call infrastructures), these providers only see data necessary for providing the relevant service.
Retention Periods and Security
Your personal data is stored for the periods specified in relevant legislation, reasonable periods required for the continuation of the service relationship, and limitation periods necessary to protect our rights in case of disputes; after these periods, it is deleted, destroyed, or anonymized in accordance with KVKK. Your data is protected with technical and administrative measures, access controls, encryption, and log records.
Your Rights
- •Learning whether your personal data is processed
- •Requesting information if processed
- •Learning the processing purpose and whether it is used in accordance with the purpose
- •Requesting correction if processed incompletely or incorrectly
- •Requesting deletion or destruction when conditions are met
- •Requesting notification to third parties to whom it was transferred
Contact and Updates
You can contact us through our contact page to exercise your rights or obtain detailed information. This text serves general information purposes; it may be updated from time to time in accordance with changes in legislation and updates in our services. The most current version is always published on our website.